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TOKIT is built to last by highest standards. However, we do offer limited warranty on all TOKIT products.
The owners of TOKIT products purchased from the following platform:
official website, tokitglobal.com (us.tokitglobal.com, eu.tokitglobal.com, uk.tokitglobal.com, sg.tokitglobal.com, my.tokitglobal.com)
Amazon or Walmart official store
Shopee or Lazada official store
|TOKIT Omni Cook|
|Main Engine Frame, Mixing Bowl Body, Mixing Bowl Lid||Two Years|
|Measuring Cup, Simmering Basket, Steamer Set (Condensation Tray, Main Body of Steamer, Septum, Steaming Rack, Steamer Lid), Slow-cook Plug||Six Months|
|Mixing Blade Set (Mixing Blade, Sealing Ring and Lock Ring), Blade Cover, Whisk||Three Months|
|Scraper, Tea Spoon Set||No Warranty|
|Other Products（Coming soon）|
The limited warranty only covers product defects caused by workmanship or build materials.
To file a claim, you may need go through the following process:
2. Get your order number or order email ready, as well as the model number and serial number which can be found on the body of products.
3. Send emails to firstname.lastname@example.org including the photo or video evidence of your defected or damaged products.
If you have other questions, please send emails to email@example.com. Our customer service team is always happy to assist with any questions that you have.