Free shipping on subscriptions and orders over 784HKD
Country/region we ship to
All the EU Countries
Free shipping when you spend over €100, EUR 11.00 for orders not over €100.
Shipping rates would be fixed at checkout.
Estimated processing&delivery time
In stock- local warehouse
2-5 business days processing time
2-5 business days delivery
Restock or pre-order items
Within a month (Notify by emails)
Add-ons may be arrived at different time in seperate packages.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your order email or order number, and we will look into it for you.
Due to Covid-19 pandemic, delay of shipping may occur. If you have any inquiry of your order shipment, please contact us via email@example.com.
Shipping damages & returns
In the event that your order arrives damaged in any way, please email us as soon as possible via firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at email@example.com.
Before you are returning unused products within 30 days, and we'll happily offer a replacement or refund. All the return applications must be submitted through firstname.lastname@example.org first.